The most common reason for failed mobile deployments is lack of user acceptance. As many organizations have discovered, connectivity problems are the most common source of frustrations. Workers often lose connections and need to re-log in; and when applications are running during those interruptions they often crash, requiring workers to not only log in again, but re-enter the data they lost.
The right Mobile VPN makes the wireless experience secure and transparent. It handles logins automatically as field workers transition between various cellular networks and access points, and keeps the applications and connections alive as they traverse those boundaries and encounter coverage gaps. Workers only need to log in once at the beginning of their shift.
Managing mobile devices across a dispersed workforce is a challenge, and more so in large deployments. Securing and maintaining hundreds or thousands of field-based devices, miles from the corporate data center, is much easier with a Mobile VPN.
For example, field managers can:
• Set and enforce policies to manage user and device access to networks
• Improve security and protect users from inadvertently taking action that bogs down devices or connections
• Set rules to limit access to specific applications, prohibit web browsing, or restrict access to intranets or specific sites
• Enforce restrictions based on connection speed or time-of-day
• Prioritize users by line-of-business applications, so critical traffic has the highest priority
Visibility into usage patterns and problems
Monitoring performance across multiple networks is a challenge, especially when networks are outside of IT’s direct control. Mobile VPN’s can measure and report on device, application and network usage. Administrators can spot coverage or connection problems, determine high bandwidth consumers, drill down to monitor traffic patterns, verify version details, monitor battery life and much more. In addition, proactive notifications based on adjustable thresholds can dramatically decrease help desk calls. Staff are alerted to potential device or network problems so they can be resolved before they disrupt workers or impact service quality.
Enforce device security
Mobile VPN software verifies that devices have required security precautions in place – such as patches, operating system updates, and active anti-virus with current signatures – before allowing a connection. Depending on the severity of the issue, administrators may choose from a variety of actions, ranging from simply warning the user, to requiring immediate remediation, to quarantining the device. This gives administrators the flexibility they need to protect the corporate network without hampering worker productivity. They can also automatically remediate the device, at a time and in a way that doesn’t interfere with its productive use.
Patch management and upgrades
Mobile VPN software allows field-based devices to be managed “over the air”, through third-party systems management software, as easily as the organization manages desktops and laptops on the wired corporate network. Application updates and patches may be pushed out while the unit is still in the field, but when users aren’t actively logged on, between shifts. This eliminates the need to dock a unit or wait for a wired connection and can provide significant labor and cost savings for IT staff.