Investing in mobile technologies is the first step toward automating and optimizing your business workflows. But maintaining those advantages requires proper equipment servicing and support, to keep your total cost of ownership as low as possible and keep your devices performing flawlessly.
This is one of the reasons why our team at TPI partners with Zebra Technologies. Zebra provides our customers with best-in-class, reliable and durable devices, with OneCare Support Services that make it easy to maximize the value of those devices and ensure they’re always running optimally.
In this article, we take a look at Zebra OneCare Support Services, what they include, and the available options to fit your business size, needs, and budget.
Zebra offers a number of support services options, including technical and software support and updates, as well as comprehensive repair services that cover accidental device damage or wear-and-tear. Support is available in 17 languages, so you can get help wherever you’re located in the world.
Zebra OneCare Essential
Zebra’s core service provides comprehensive coverage for your devices, from coverage for accidental damage and wear and tear, to standard repair turnaround times. You also get access to a live agent for software updates, Android security updates, a Support Dashboard, and more.
Zebra OneCare Select
This service extends the benefits of Zebra’s OneCare Essential with increased service levels that deliver faster, more immediate issue resolution, including 24/7 live agent access and next-business-day replacements of devices.
Zebra OneCare Premier
When you need the highest possible service level for your business-critical devices, Zebra’s OneCare Premier delivers. Services include a dedicated, around-the-clock support team to help resolve issues, the simplicity of a single point of contact, and advanced features such as application migration and device management services that provide complete visibility into the status and health of all your Zebra devices.
Zebra OneCare SV
If full-featured service plans are more than you need but you want something better than standard warranty coverage, Zebra’s OneCare SV bridges the gap, offering the right coverage at the right price. You can double your warranty coverage period, get 5-day turnarounds on repairs at a Zebra depot, and two years of technical support instead of 90 days. Plus you get access to software updates and LifeGuard for Android security updates, a Support Dashboard, and multiple options for adding services such as Device Commissioning, Express Shipping and more.
Zebra OneCare On-Site Support
With this service, we’ll dispatch a Zebra-trained and certified service technician to your facility, with just one call. There are no extra costs and everything is included: parts and labor, travel, mileage, engineering work, and complete cleaning and adjustment.
Zebra OneCare Technical and Software Support (TSS)
Zebra’s TSS service provides peace of mind with extended technical support and OS sopftware updates, with options to extend your technical support, software upgrades and LifeGuard for Android security updates from the regular 90-day coverage to 1, 3 or 5 years.
With these options, Zebra provides coverage and flexibility for virtually any need and preference, and our team at TPI can help you choose the right option by setting up a consultation to review your current and future mobile hardware, service and support needs.
Getting started is easy, and once you have support services in place, you can simply renew or update your contract each year to continue receiving your preferred level of service. This is the best way to keep your devices running seamlessly and avoid reinstatement charges if you let your coverage lapse.
To learn more about Zebra OneCare Support Services and set up a free consultation, contact TPI now.